Contact

Talk to us

Tell us what the business needs. The enquiry form is the quickest way to start; for anything else, email us.

Enquire Start an enquiry The quickest way in. A short form, about three minutes, and you do not need documents to start. Start an enquiry → Email Email us Questions before you enquire, or about a case we are already working on. Send us a message and it goes to our team by email. Write to us → Read first Not sure what you need? Our guides explain how it works, what we will ask you for, and what each kind of funding is usually used for. Read the guides →

Send us a message

Choose what your message is about. Your own email program opens with the subject filled in and a few prompts to complete — nothing is sent until you send it from there.

A question before I enquire Not sure we can help, or which kind of funding fits? Ask us first. Write to us → About an enquiry I’ve already made Tell us the business name the enquiry was made under. Write to us → About a past enquiry or funding An enquiry that has closed, or funding arranged through us. Write to us → A complaint Tell us what went wrong. How we handle complaints is set out below. Write to us → Something else Anything not covered above. Write to us →

Please do not include bank details, account numbers or documents in your message. We use what you send to reply to you — see our Privacy Notice.

Nothing opens? Email enquiries@approven.co.uk directly.

If something goes wrong

How to raise a complaint

If you have a complaint or concern about Approven’s service, please tell us. You can write to us at enquiries@approven.co.uk, or use Send us a message on this page and choose “A complaint”. You do not need to use the word “complaint”.

What happens next

We aim to acknowledge a complaint within two business days and to give you an outcome within twenty business days. A complex matter may take longer, in which case we will keep you updated.

Our regulatory status

Approven is not authorised or regulated by the Financial Conduct Authority. We are not covered by the Financial Ombudsman Service or the Financial Services Compensation Scheme, and we will not tell you that an external complaints or compensation scheme applies unless it genuinely does.

Your personal information

If you are unhappy with how we have collected or used your personal information, please tell us at enquiries@approven.co.uk, or in any other way that suits you — we will not insist on a particular form.

If you are not satisfied with how we have dealt with it, or you would rather go straight to the regulator without contacting us first, you can complain to the UK data-protection regulator, currently the Information Commissioner’s Office, online or by calling its helpline on 0303 123 1113.

Company details

Registered name

Approven Limited

Company number

17503844, registered in England and Wales

Registered office

20 Swan Street, Swan Building, First Floor, Manchester, England, M4 5JW

Data protection

Registered with the Information Commissioner’s Office, reference ZC274570. That is a data-protection registration, not a financial-services authorisation.